Kapamilya Helpline IN keeping with its promise of being in service to the Filipinos worldwide, ABSCBN has put up Kapamilya Helpline to aid those who need help in contacting their loved ones in Japan after the devastating earthquake and tsunami that struck the country.

ABS-CBN set up the nerve center wherein a group of social workers from ABSCBN Foundation Inc. handles the calls and provides crisis counseling to callers who are worried about their loved ones in Japan, while employee-volunteers monitor the message boards online.

Those who contact the helpline leave the contact numbers of their loved ones in Japan. The volunteers call these numbers to check on the Japan-based individuals’ condition and then update the family members in the Philippines. If the volunteers are unable to contact the person, they forward the information to the Department of Foreign Affairs and the Philippine Embassy in Japan.

The Kapamilya Helpline numbers are 411-0011 and 411-0012. The website is www.abs-cbn.com/kapamilyahelpline. Kapamilya Helpline has received almost 2,000 requests since it was put up on the day the disasters struck on March 11.