TGServices Inc. (TGSI), one of the country’s leading service providers, earned its ISO 9001:2015 certification following the successful establishment of its quality management system (QMS) amidst the peril of the COVID-19 pandemic.

The certification was issued by BRS, a US-based international certification body operating through a global network of BRS-certified professionals.

TGSI underwent an extensive two-day external audit, ensuring compliance with government regulations and following international quality standards.

Despite the adversities brought by the pandemic, TGSI worked on its ISO QMS certification with the support of top management and the commitment of employees to strengthen and improve their services.

Commitment to quality

TGSI’s journey does not end with the certification. The commitment to quality continues as it evolves with new services and expands to all corners of the country.

The business processes and support services strive for continuous improvement through periodic internal compliance audits, risk assessment and management, business continuity planning and operational control, performance evaluation, customer satisfaction surveys and intensive trainings.

Focused and committed

TGSI’s focus and commitment to quality is embedded in its core values and business growth drivers to propel the whole company, together with the employees, in maintaining its mantra of “Tapat at Ganap na Serbisyo” and pursuing its vision of becoming the leader in the service industry.

The ISO 9001:2015 certification is certainly one of the driving forces that fuels TGSI towards business excellence. (Story/Photos by: Mary Grace Licudine)